While no one can deny the speed and efficiency made possible by electronic forms of communication, all too often it results in disaffected clients suffering from depersonalised communication. However, used correctly, phone and email technology can be used to strengthen client relationships – and this course explores, in practical terms, how it can be achieved?
At the end of this course you will be able to:-
- Recognise the impact of phone and email on client perceptions of your company – its efficiency, service and professionalism
- Identify the most appropriate channel for each specific client interaction
- Establish rapport and gain trust by phone
- Use the language of influence – spoken and written
- Build client through pro-active relationship management
Who will benefit?
Ideal for anyone in a client-contact role who needs to develop a confident approach when dealing with new and existing clients
The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.
Course Length: 1 day