P.A. / Secretarial

Presentation Skills

The ability and confidence to address a group – e.g. staff, colleagues, clients, Board members etc – is an increasingly essential skill in the modern business world. Designed to enable participants to prepare and deliver effective and professional presentations, this course provides a unique opportunity to practise and refine delivery technique in a supportive environment.

Managing Difficult People & Situations

This practical and interactive workshop is designed to help participants increase their personal effectiveness in handling difficult situations at work, particularly when faced with apparently unreasonable behaviour.

Content is tailored to address specific issues raised by participants in respect of people and situations they find personally difficult to handle, to enable them to achieve satisfactory outcomes and build stronger working relationships.

Writing for Business

The corporate image of any organisation depends largely on its written communications - i.e. letters, emails, faxes and memos - yet relatively few people have been trained in the art of business writing. During this one-day workshop, delegates will learn and practise the skills of writing logically within a structure, expressing ideas concisely, fluently and persuasively to convey a professional image.

Influential PA

Increasingly, the successful senior secretary relies on their ability to secure the support and co-operation of others to achieve the results their manager expects. Using the Myers Briggs Type Indicator, this course explores the components of influence and persuasion, enabling participants to develop the skills and techniques to exert positive influence at all levels both within and outside their organisation.

Minuting Skills

Enables participants to prepare for and minute meetings for a variety of purposes and to draft professional and well-structured minutes that achieve accuracy, brevity and clarity.

Executive Secretary / PA Programme

Gone are the days when a secretary’s role was simply to type & take messages – today’s PA is expected to take on his/her share of the operational burden, enabling their boss to devote their time and energy to business critical issues and strategic planning. Our programme is designed to develop the individual – to explore their changing role, expand their skills, fine-tune their communication at all levels and build their confidence – thus enhancing all aspects of their performance.