Managing Stress

Spending a minimum of 8 hours a day in a working environment, pulled in multiple directions and with an increasingly blurred line between professional and personal – the resulting stress is caused by factors from both working and private lives and also has consequences for both.

This course enables participants to identify their individual stress factors and create strategies to overcome them in order to achieve a healthy work/life balance.

Training Colleagues in the Workplace

Have you ever needed to demonstrate how a task should be tackled? Or inform someone of a new procedure, policy or process? Then you’ve probably worried about whether you were getting your message across, or how well it would be retained.Designed for anyone how needs to impart a knowledge of tasks/processes or duties in the workplace, this intensive one-day workshop will guide you through the process of training one-to-one in the workplace, enabling you to coach others with confidence.

How to Manage Client Relationships

Designed to help participants explore the importance of client focus, this course places particular emphasis on methods for maintaining and developing client relationships to increase profitability and retention, whilst identifying barriers to service excellence and how they can be overcome

Presentation Skills

The ability and confidence to address a group – e.g. staff, colleagues, clients, Board members etc – is an increasingly essential skill in the modern business world. Designed to enable participants to prepare and deliver effective and professional presentations, this course provides a unique opportunity to practise and refine delivery technique in a supportive environment.

Presentations for Business Development

Presenting professionally is an invaluable skill when trying to win new business – particularly when you’re invited to compete in a beauty parade for a new HNWI or corporate client. There’s an art in presenting to sell and that’s precisely what this course aims to help you develop – with a practical emphasis on preparing to deliver effective and professional presentations that really sell.

Influencing to Get Results

In the modern workplace, individual success increasingly depends upon the ability to secure the support and co-operation of others in matters over which we often have no direct authority or control. Using the Myers Briggs Type Indicator(MBTI), this course explores the components of influence and persuasion, enabling participants to develop the skills and techniques to exert positive influence to achieve their goals.

Managing Difficult People & Situations

This practical and interactive workshop is designed to help participants increase their personal effectiveness in handling difficult situations at work, particularly when faced with apparently unreasonable behaviour.

Content is tailored to address specific issues raised by participants in respect of people and situations they find personally difficult to handle, to enable them to achieve satisfactory outcomes and build stronger working relationships.

Interview & Selection Skills

An extremely valuable and often underrated skill, interviewing has a broad range of applications - disciplinary and performance issues, initial client meetings, investigatory journalism, recruitment etc. This practical course will equip participants with the core skills of interviewing together with together with effective techniques for specialist situations.

Client Meetings

Whether it’s a new or prospective client, or someone you’d normally deal with by email or phone, a face-to-face meeting can be a little unnerving. Designed for those who recognise the importance of structuring their meetings with clients to achieve better results, this course enables participants to prepare more effectively, adopting a simple but flexible structure, and identify the key skills they’ll need to develop to get the most from their client meetings.

Negotiating More Profitably with Clients

In an increasingly competitive industry, the ability to negotiate and enhance profitability has become a critical business development and relationship management skill. This course highlights the integral nature of negotiation to preserving and increasing profitability whilst developing and strengthening long-term client relationships, and provides a flexible framework to enable participants to prepare and negotiate effectively with current and prospective clients and intermediaries.