In an increasingly competitive service environment, everyone claims client satisfaction is their top priority. But how can you satisfy clients, if you don’t fully understand their motivations and concerns. This course represents a unique opportunity to explore client psychology – from how they take in information to how they make decisions – and how to use this information to grow your business.
At the end of this course you will be able to:-
- Understand the MBTI personality dimensions model
- Recognise and deal with different behaviour styles and preferences
- Explore your personal style and how it impacts your client interactions
- Identify and satisfy both tangible and intangible needsof your clients
- Understand the client decision making process & how to influence it
- Overcome inertia during the sales process to close more business
Who will benefit?
- Particularly valuable for anyone in a business development role, and also for those with extensive personal contact with clients who would like to develop more positive and profitable client relationships.
- Ideal follow-up for those who have already attended our Relationship Selling to HNWIs & Corporate Clients, Managing Private & Corporate Clients or Art of Cross Selling courses.
The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.
Course Length: 1day
Available Dates:
There are no dates in the calendar for this course.
Please contact us for availability.