Managing Difficult People & Situations

This practical and interactive workshop is designed to help participants increase their personal effectiveness in handling difficult situations at work, particularly when faced with apparently unreasonable behaviour.

Content is tailored to address specific issues raised by participants in respect of people and situations they find personally difficult to handle, to enable them to achieve satisfactory outcomes and build stronger working relationships.

At the end of this course you will be able to:

  • Identify and accommodate different behaviour styles & preferences
  • Better understand the intentions of others
  • Recognise and defuse potential problems before they escalate
  • Tackle a diverse range of workplace interactions with confidence
  • Build stronger working relationships

Who will benefit?

Designed for anyone who would like to achieve greater effectiveness by overcoming communication barriers to build stronger working relationships.

Particularly valuable for managers at all levels who recognise the importance of resolving differences between team members swiftly and positively.


The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training.

Open course dates are also scheduled in response to demand. Register your interest by email to:

Course Length: 1 day

Return to the Courses Page

Available Dates:

Wednesday, 7 March, 2018 - 09:00
Wednesday, 2 May, 2018 - 09:00