Telephone Techniques for Business

In a relatively short space of time, the phone has become an integral part of modern life - how would any of us cope without it? Yet, the transition from using the phone simply for personal contact to using it as a business critical tool is a tricky one. This course enables participants to project a professional image with every call because nothing has greater impact on how clients perceive your company - its efficiency, service and professionalism - than the way their calls are handled.

At the end of the course you will be able to:

  • Recognise the importance of the phone to your business
  • Establish a rapport with your caller and gain their trust
  • Project a positive and professional image at all times.
  • Use your voice to sound Caring, Confident & Competent

Who will benefit?

Designed for anyone who has to deal with customers on the telephone who would like to refine their technique - also ideal for anyone new to the business environment.

The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.

Course Length: 1 day


Return to the Courses Page

Available Dates:

There are no dates in the calendar for this course.

Please contact us for availability.